Anchorage Technical Support
Welcome to Anchorage.Support, your trusted remote tech support provider built for real Alaskans, small businesses, and anyone tired of unreliable help desks and confusing jargon.
We’re a husband-and-wife team based in Anchorage, Alaska. With a background in IT, cybersecurity, and small business support, we built Anchorage.Support to bring honest, dependable tech help to our neighbors and clients around the state. No jargon. No call centers. Just results. Choose the support plan that fits your tech needs and budget. Every plan includes secure remote sessions, plain-English support, and fast response times.
Fast
We answer quickly, so you’re not stuck waiting.
Local Techs
Based in Alaska. No outsourced support.
Privacy-First
Your data stays secure and never leaves your device.
No Lock-in
Stay because we work, not because you’re locked in.
Essentials
| 2 sessions/month, up to 2 devices, only $149/mo |
- 2 remote sessions/month (up to 60 minutes each)
- Support for 2 devices
- Help with common tech issues (email, printers, software)
- Response within 2 business days
- Email & Voicemail based intake and appointment scheduling
- Ideal for individuals and light users
Priority
| 4 sessions/month, up to 5 devices, and $299/mo |
- 4 remote sessions/month (up to 60 minutes each)
- Support for up to 5 devices
- Priority same-day response during business hours
- Quick fixes, software troubleshooting, small business setups
- Email and phone support during business hours
- Great for busy professionals or small teams
Elite
| Monitoring, after-hours access, up to 10 devices, and $499/mo |
- 4 remote sessions/month (up to 90 minutes each)
- Support for up to 10 devices
- SLA-backed 4-hour response (M–F, 9–5) + after-hours support
- Device monitoring + monthly health reports
- Configuration, backup, and remote work support
- Built for small offices, remote-first businesses, and clients who need uptime
Extra devices billed at $25/device/month.
Our one-time support rate reflects the industry standard in Anchorage, Alaska for certified, reliable remote IT assistance. We offer same-day service options for urgent issues, and every session includes personalized help from a local technician.
One-time sessions: $95/hour and we charge in 15-minute chunks.
Emergency same-day sessions are available at $145/hour when schedule permits.
Service Level Agreement (SLA) Comparison
All plans come with service-level guarantees based on your subscription tier:
| Feature | Essentials | Priority | Business Elite |
| Response Time | Within 2 business days | Same business day | Within 4 business hours (incl. after-hours) |
| Resolution Target | 3 business days | 2 business days | 24 hours max for most issues |
| Session Length | Up to 60 minutes each | Up to 60 minutes each | Up to 90 minutes each |
| After-Hours Support | ❌ | ❌ | ✅ Included (M–F 5–9pm, Sat 10–6) |
| Device Monitoring | ❌ | ❌ | ✅ Continuous uptime checks & alerts |
| Monthly Report | ❌ | ❌ | ✅ Summary of issues resolved, recommendations |
Support Agreement Overview
- Support is delivered via secure remote tools only.
- Sessions are scheduled by appointment and counted by active session, not total time.
- No support is guaranteed outside business hours unless you are a Business Elite subscriber.
- You may cancel your plan at any time; service will continue until the end of the paid billing cycle.
- Anchorage.Support reserves the right to suspend or decline service if abuse of policy or technician harassment occurs.
Contact Us
Have a question? Need help picking a plan? We’re here.
- Email: tech@anchorage.support
- Call or Text: (907) 373-1337
- Book a consultation: https://rwi.fi/meetPete
3 Reasons to Choose Anchorage.Support
Local + Human
We’re not a call center. We’re based in Anchorage, and we treat clients like neighbors — not tickets.
Remote-First = Faster Fixes
No waitlists. No driving. Just fast, secure remote help from people who know their stuff.
Clear Plans &
No Contracts.
You choose the right-sized plan and can cancel anytime. Simple billing, real results.