{"id":10,"date":"2025-05-17T02:16:31","date_gmt":"2025-05-17T02:16:31","guid":{"rendered":"https:\/\/anchorage.support\/?page_id=10"},"modified":"2025-05-19T09:23:01","modified_gmt":"2025-05-19T09:23:01","slug":"home","status":"publish","type":"page","link":"https:\/\/anchorage.support\/","title":{"rendered":"Home"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-ast-global-color-5-background-color has-background is-layout-constrained wp-container-core-group-is-layout-9cedb757 wp-block-group-is-layout-constrained\" style=\"padding-bottom:0px\">\n<h2 class=\"wp-block-heading\">Anchorage Technical Support<\/h2>\n\n\n\n<p>Welcome to <strong>Anchorage.Support<\/strong>, your trusted remote tech support provider built for real Alaskans, small businesses, and anyone tired of unreliable help desks and confusing jargon.<\/p>\n\n\n\n<p>We\u2019re a husband-and-wife team based in Anchorage, Alaska. With a background in IT, cybersecurity, and small business support, we built Anchorage.Support to bring honest, dependable tech help to our neighbors and clients around the state. No jargon. No call centers. Just results. Choose the support plan that fits your tech needs and budget. Every plan includes secure remote sessions, plain-English support, and fast response times.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-00723822 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-container-core-column-is-layout-6b73ce23 wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:16px\">Fast<\/h3>\n\n\n\n<p class=\"has-text-align-left\">We answer quickly, so you&#8217;re not stuck waiting.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-container-core-column-is-layout-6b73ce23 wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:16px\">Local Techs<\/h3>\n\n\n\n<p class=\"has-text-align-left\">Based in Alaska. No outsourced support.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-container-core-column-is-layout-6b73ce23 wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:16px\">Privacy-First<\/h3>\n\n\n\n<p class=\"has-text-align-left\">Your data stays secure and never leaves your device.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-container-core-column-is-layout-6b73ce23 wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:16px\">No Lock-in<\/h3>\n\n\n\n<p class=\"has-text-align-left\">Stay because we work, not because you&#8217;re locked in.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-d2da2050 wp-block-columns-is-layout-flex\" style=\"margin-bottom:0\">\n<div class=\"wp-block-column has-ast-global-color-0-background-color has-text-color has-background has-link-color wp-elements-78fbf3b3c4a5c5deacb02f0db6677cff is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-b24bd9eda1576ec8cd217b067bdbea73\" id=\"single\" style=\"font-size:40px\"><strong>Essentials<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>2 sessions\/month, up to 2 devices, only $149\/mo<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide\" style=\"background-color:#000000;color:#000000\"\/>\n\n\n\n<ul class=\"wp-block-list has-normal-font-size\">\n<li>2 remote sessions\/month (up to 60 minutes each)<\/li>\n\n\n\n<li>Support for 2 devices<\/li>\n\n\n\n<li>Help with common tech issues (email, printers, software)<\/li>\n\n\n\n<li>Response within 2 business days<\/li>\n\n\n\n<li>Email &amp; Voicemail based intake and appointment scheduling<\/li>\n\n\n\n<li>Ideal for individuals and light users<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons alignfull is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-03627597 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-white-color has-text-color has-background no-border-radius wp-element-button\" style=\"background-color:#000000\">$149\/mo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-ast-global-color-0-background-color has-text-color has-background has-link-color wp-elements-d1b244e0ab4a397d2e8801a59178edc1 is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-3cd4d35fad91f5a54c09b4b6e2c7c94b\" id=\"family\" style=\"font-size:40px\"><strong>Priority<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>4 sessions\/month, up to 5 devices, and $299\/mo<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<ul class=\"wp-block-list has-normal-font-size\">\n<li>4 remote sessions\/month (up to 60 minutes each)<\/li>\n\n\n\n<li>Support for up to 5 devices<\/li>\n\n\n\n<li>Priority same-day response during business hours<\/li>\n\n\n\n<li>Quick fixes, software troubleshooting, small business setups<\/li>\n\n\n\n<li>Email and phone support during business hours<\/li>\n\n\n\n<li>Great for busy professionals or small teams<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons alignfull is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-03627597 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background no-border-radius wp-element-button\" style=\"background-color:#000000\">$299\/mo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-ast-global-color-0-background-color has-text-color has-background has-link-color wp-elements-d60aaf5dff1b22d9cfb0a54249a25f60 is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-42e3f2fc751d5d95e3fc09e9dcb49cce\" id=\"patron\" style=\"font-size:40px\"><strong>Elite<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Monitoring, after-hours access, up to 10 devices, and $499\/mo<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<ul class=\"wp-block-list has-normal-font-size\">\n<li>4 remote sessions\/month (up to 90 minutes each)<\/li>\n\n\n\n<li>Support for up to 10 devices<\/li>\n\n\n\n<li>SLA-backed 4-hour response (M\u2013F, 9\u20135) + after-hours support<\/li>\n\n\n\n<li>Device monitoring + monthly health reports<\/li>\n\n\n\n<li>Configuration, backup, and remote work support<\/li>\n\n\n\n<li>Built for small offices, remote-first businesses, and clients who need uptime<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons alignfull is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-03627597 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-white-color has-text-color has-background no-border-radius wp-element-button\" style=\"background-color:#000000\">$499\/mo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p>Extra devices billed at $25\/device\/month.<\/p>\n\n\n\n<p><em>Our one-time support rate reflects the industry standard in Anchorage, Alaska for certified, reliable remote IT assistance. We offer same-day service options for urgent issues, and every session includes personalized help from a local technician.<\/em><\/p>\n\n\n\n<p>One-time sessions: <strong>$95\/hour <\/strong>and we charge in <strong>15-minute chunks<\/strong>. <\/p>\n\n\n\n<p>Emergency same-day sessions are available at $145\/hour when schedule permits. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Service Level Agreement (SLA) Comparison<\/h3>\n\n\n\n<p>All plans come with service-level guarantees based on your subscription tier:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Feature<\/td><td>Essentials<\/td><td>Priority<\/td><td>Business Elite<\/td><\/tr><tr><td>Response Time<\/td><td>Within 2 business days<\/td><td>Same business day<\/td><td>Within 4 business hours (incl. after-hours)<\/td><\/tr><tr><td>Resolution Target<\/td><td>3 business days<\/td><td>2 business days<\/td><td>24 hours max for most issues<\/td><\/tr><tr><td>Session Length<\/td><td>Up to 60 minutes each<\/td><td>Up to 60 minutes each<\/td><td>Up to 90 minutes each<\/td><\/tr><tr><td>After-Hours Support<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u2705 Included (M\u2013F 5\u20139pm, Sat 10\u20136)<\/td><\/tr><tr><td>Device Monitoring<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u2705 Continuous uptime checks &amp; alerts<\/td><\/tr><tr><td>Monthly Report<\/td><td>\u274c<\/td><td>\u274c<\/td><td>\u2705 Summary of issues resolved, recommendations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Support Agreement Overview<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Support is delivered via secure remote tools only.<\/li>\n\n\n\n<li>Sessions are scheduled by appointment and counted by active session, not total time.<\/li>\n\n\n\n<li>No support is guaranteed outside business hours unless you are a Business Elite subscriber.<\/li>\n\n\n\n<li>You may cancel your plan at any time; service will continue until the end of the paid billing cycle.<\/li>\n\n\n\n<li>Anchorage.Support reserves the right to suspend or decline service if abuse of policy or technician harassment occurs.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p>Have a question? Need help picking a plan? We&#8217;re here.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: <a>tech@anchorage.support<\/a><\/li>\n\n\n\n<li>Call or Text: (907) 373-1337<\/li>\n\n\n\n<li>Book a consultation: <a href=\"https:\/\/rwi.fi\/meetPete\">https:\/\/rwi.fi\/meetPete<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group alignfull is-layout-constrained wp-container-core-group-is-layout-3fee123f wp-block-group-is-layout-constrained\" id=\"whyus\" style=\"padding-top:144px;padding-bottom:144px\">\n<h2 class=\"wp-block-heading has-text-align-center\">3 Reasons to Choose Anchorage.Support<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-29aadeec wp-block-columns-is-layout-flex\" style=\"margin-top:60px\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-6b73ce23 wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\" style=\"margin-top:16px\"><strong>Local + Human<\/strong><\/h3>\n\n\n\n<p>We\u2019re not a call center. We\u2019re based in Anchorage, and we treat clients like neighbors \u2014 not tickets.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-6b73ce23 wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\" style=\"margin-top:16px\"><strong>Remote-First = Faster Fixes<\/strong><\/h3>\n\n\n\n<p>No waitlists. No driving. Just fast, secure remote help from people who know their stuff.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-6b73ce23 wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\" style=\"margin-top:16px\"><strong>Clear Plans<\/strong> &amp;<br><strong>No Contracts.<\/strong><\/h3>\n\n\n\n<p>You choose the right-sized plan and can cancel anytime. Simple billing, real results.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Anchorage Technical Support Welcome to Anchorage.Support, your trusted remote tech support provider built for real Alaskans, small businesses, and anyone [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":64,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/anchorage.support\/index.php?rest_route=\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anchorage.support\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/anchorage.support\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/anchorage.support\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/anchorage.support\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10"}],"version-history":[{"count":21,"href":"https:\/\/anchorage.support\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":69,"href":"https:\/\/anchorage.support\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions\/69"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/anchorage.support\/index.php?rest_route=\/wp\/v2\/media\/64"}],"wp:attachment":[{"href":"https:\/\/anchorage.support\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}